Widerrufsrecht

Return Policy

General Information

If you're not satisfied with your purchase and wish to return a product, you are fully entitled to do so.

Please contact us within 14 days of receiving your order at:
chill.migrena.pl@gmail.com

Provide your order number and the reason for the return.

Our customer service team will review your request individually and send further instructions if the return is approved.

Conditions for Returned Items

Returned items must:

  • Be unused,

  • Be in perfect condition,

  • Be complete (including accessories, instructions, and documentation),

  • Be in their original, unopened packaging.

❗ Important:
Returns are not possible if the original packaging has been opened or damaged.

Additional Restrictions
Chillmigrena reserves the right to refuse returns for justified reasons, particularly if:

  • The above conditions are not met,

  • Visible signs of use are present,

  • There is suspicion of abuse of the return policy.

Return Shipping Costs
The return shipping costs are to be borne by the customer.
Chillmigrena does not cover the cost of return shipping.
Customers are responsible for properly packaging the item to avoid damage during transport. Poorly packed returns may be rejected.

Additional Information Regarding Fraud Prevention:

Health and Hygiene Protection – Sealed Products

According to Article 16(e) of EU Directive 2011/83/EU on consumer rights, some products are excluded from the right of return if they have been opened after delivery:

🔹 Sealed products, which for health or hygiene reasons are not suitable for return, are excluded from the right to withdraw from the contract, provided that the seal has been removed after delivery.

👉 Specifically, this means:

  • Returns are not possible if the packaging has been opened or the product has been unsealed.

  • Returns are only possible if the product is sealed and unopened.

Special Products – Special Offers and Promotional Products

Products on sale or sold as part of a promotion are generally excluded from returns or exchanges, except in cases where defects can be demonstrated:

🔹 Returns or exchanges are excluded for special offers, discount campaigns, or sales.

👉 This specifically applies to:

  • Promotional products,

  • Products with discount codes,

  • 📌 Exception: In the case of proven material defects, the statutory warranty rights under the Consumer Rights Act (Consumer Rights Act, Art. 560 and following) apply.

🔚 This return policy is designed to protect our customers and ensure fairness in our business.
Please review it carefully before starting the return process.

Thank you for your understanding and cooperation.